Learn how Supergut teamed up with Implentio to confidently put their 3PL invoices on autopilot and unlock next-level data transparency.

Implentio’s platform really is one-of-a-kind. Usually, 3PL invoice reviews are so painfully manual that companies choose to abandon them, hoping there are no outrageous surcharges. With Implentio, we instantly know if we have any errors.” ­– Vanessa Molina, Senior Operations Manager at Supergut

About

Supergut is a clinically validated functional food company that offers shakes, bars, and nutritional fiber supplements backed by the science of the gut microbiome. Featured in Healthline, Forbes, and The New York Times, Supergut delivers energy for a clear mind and healthy metabolism.

Challenge

Supergut was Spending Hours on Manual, Error-Prone Invoice Reviews

Accurate third-party invoices are essential to maintaining a healthy bottom line for a growing brand like Supergut. However, fulfilling this mission was becoming a real challenge for Vanessa Molina, Supergut’s Senior Operations Manager. 

When Vanessa’s team was handed a $250,000 invoice with thousands of data points, a quick glance was enough to spot an unexpected charge. The Supergut team immediately went into reconciliation mode, reviewing the invoice line by line for discrepancies. 

When the dust settled, Vanessa realized his team needed a way to streamline these audits — or better yet, reduce billing discrepancies overall. So the team at Supergut browsed through the available supply chain solutions and freight audit services. Unfortunately, none seemed to offer detailed, accurate insights or target third-party fulfillment providers, leaving Supergut in the same frustrating, manual reconciliation cycle. 

Finding a tailor-made 3PL tool for invoice validation and reconciliation seemed like a lost cause. Then Vanessa discovered Implentio.

3PL billing is so nebulous. We’d get these data-packed PDFs and we’d instantly find an error. It made us wonder, if the obvious errors are there, what else might we be missing?”

Solution

Vanessa instantly knew that Implentio would save him multiple billing and reconciliation headaches down the road. Three key benefits of the Implentio experience underpinned his confidence.

Benefit #1: Implentio’s Seamless, Premium Onboarding

Thanks to a simple process and a dedicated onboarding team, getting started with Implentio was a breeze. The Supergut team shared access to their order management system and 3PL data, and Implentio was ready to go.

In addition, Implentio took the time to truly understand the nuances of Supergut’s business, along with any unique fulfillment aspects they would need to consider. This tailored approach ensures that Supergut’s invoices are accurately evaluated and reconciled.

Benefit #2: Comprehensive Invoice Reviews in Seconds

Next, Implentio consolidated Supergut’s data from their OMS for all previous orders, building accurate and complete estimates of what Supergut’s 3PL bills should include. 

With Implentio, Vanessa could access detailed invoice data for every order and item — along with the actual 3PL fees and any errors. These automated reconciliations not only saved the Supergut team hours of manual work but unlocked a level of granularity that would be impossible to achieve in-house. 

Benefit #3: Automated Credit Request and Tracking

With all the reconciliation data at his reach, Vanessa can request credits from Supergut’s 3PL partners with the click of a button. Implentio automatically sends an email to the 3PL with the details about the error, freeing up Vanessa’s time for more pressing issues. 

What’s more, Vanessa doesn’t need to worry about missing the 3PL’s response. If he wants to check on the status of his request, all he has to do is open Implentio’s Credit Tracker.

With Implentio, we can literally track how much each of our prebiotic shakes or bars would cost to fulfill. We had never expected this level of detail. And the best part is that I can send all this information to my 3PL directly through the platform.”

Results

Supergut Gains Back 10+ Hours on Manual Invoice Reviews with Implentio

After onboarding with Implentio, Supergut has fully streamlined its billing reconciliation process, saving time, money, and effort on every 3PL invoice. 

Here’s a look at their wins since the beginning of our partnership:

• 4x ROI from Implentio’s platform
• $50K+ recovered from incorrect invoice charges
• 10+ hours per month saved on manual invoice reviews

Looking ahead, Supergut is excited to further enhance its fulfillment operations with Implentio’s upcoming SLA management and benchmarking solutions.

Everyone working with 3PLs finds reconciliation challenging, but they usually ignore it because they don’t have the bandwidth to improve it. The problem is big, and Implentio knows how to fix it.”